Frequently asked questions
If you currently have a question, the answer is probably here. If not, please contact us by clicking here.
How long does it take to receive an order?
Our average delivery time is 10 to 12 working days, and for some products we can deliver in less than a week. To avoid high storage and labour costs, we work directly with our producers, so there are no intermediaries. This means we can offer you really competitive prices compared with what you might find in a physical shop.
Where do we deliver and what are the delivery costs?
We deliver anywhere in the world, and our delivery charges are FREE.
Where do we come from?
We are a French company. We ship directly from our producers in France, Spain, Italy, Switzerland and Asia.
Who delivers my item and what are the delivery times?
Your items will be delivered via your local post office, according to the terms and conditions of your local post office.
What happens if nobody's home?
Don't worry, your items will be left in your post box if they are small enough. If not, your parcel will be left at your post office where you can collect it.
I've given the wrong delivery address. What should I do?
Don't panic, if your order has not yet been dispatched, contact us immediately and we will be happy to update your details. Otherwise, in accordance with our general terms and conditions of sale, once an order has been dispatched from our warehouse, no further changes can be made.
My order is missing some items. Where are they?
We work with several suppliers, so when you place an order, each supplier is responsible for a particular product. If you order 5 different items, you will receive 5 different parcels and these will arrive at different times (some will be faster, others slower). However, if you order the same product 3 times, they will all be sent in 1 parcel.
How do I apply my promotion code?
Once you have done this, confirm your selection by clicking on ‘Payment’. The payment page will open and you will be able to take full advantage of this offer by entering the code, which will automatically apply the discount.Example: A promotion is available on the site ‘Buy Product A, get Product B free’ with the code ‘PROMO’. I select Product A and Product B from a predefined selection of items. Both items are in my basket and I can click on the ‘Payment’ button and enter my ‘PROMO’ code at the next stage.
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Is your site secure?
This site is 100% secure. In fact, you could even say it's 300% secure. Here's why:Firstly, the site you're visiting is on an HTTPS server (the little green padlock on the left-hand side of this page's URL is there to remind you). On this site, ALL PAGES are secure and cannot be hacked or targeted by malicious software.Finally, for payment, we use Stripe, the benchmark for secure Internet transactions.To sum up, you order in complete security.
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What payment methods are available?
You can currently pay by credit card and Paypal on our site. We do not accept bank cheques, transfers or cash on delivery.